366bet Privacy Policy

This Privacy Policy ("Policy") applies to all users of the 366bet platform's services. It takes effect from the moment you open an account on 366bet, use our services, or contact us. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

366bet places the highest importance on user privacy. We collect only the information that is genuinely necessary to provide our services and never collect excessive data. Your information is not sold to third parties.

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366bet collects user information in various ways. The types of information collected are described below by category:

2.1 Registration and Identity Verification Information

The information you provide when creating an account includes:

• Full name and date of birth (for age verification — all members must be 21 years of age or older)
• Mobile number and email address
• Mobile Financial Service (bKash, Nagad, Rocket, Upay) account details
• National ID card or other government-issued identity document details (where applicable)

2.2 Automatically Collected Information

When you use the 366bet platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Date and time of site access, list of pages visited
• Session duration and navigation patterns
• Information obtained from cookies and similar tracking technologies

2.3 Transaction and Financial Information

Information related to deposits, withdrawals, and betting activity is stored, such as transaction amounts, dates, methods, and status. This information is used solely for account management and fraud prevention purposes.

2.4 Communication and Support Information

Messages and information you provide when contacting our 24/7 live chat or email support are retained so that better assistance can be provided in future interactions.

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366bet uses the collected information for the following specific purposes:

• Completing account registration, login, and identity verification
• Processing deposits and withdrawals securely
• Providing bonuses and VIP benefits correctly
• Confirming authorized transactions and preventing fraud
• Resolving issues through customer support
• Improving platform functionality and fixing errors
• Ensuring compliance with responsible gaming policies
• Meeting legal obligations

We do not use your information beyond the purposes stated above. You will be informed before your information is used for any new purpose, and your consent will be obtained where applicable.

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366bet does not under any circumstances sell or rent your personal information to third parties for commercial purposes. However, limited information may be shared with the parties listed below in specific situations:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with Mobile Financial Service providers such as bKash, Nagad, Rocket, and Upay. These service providers operate under their own privacy policies.

4.2 Technology Service Providers

Technology partners who work to maintain the functionality of the site may access limited information under strict confidentiality agreements. They may use that information only in accordance with 366bet's instructions.

4.3 Disclosure for Legal Reasons

366bet may be required to disclose necessary information in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such cases, an effort will be made to notify you in advance where possible.

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366bet has put in place both technical and procedural security measures to protect your information:

• All data transfers are carried out using SSL encryption technology
• Stored data is kept secure through database encryption
• OTP-based two-factor verification is in place for account access
• Regular security audits are conducted
• Staff access to data is controlled and only authorized personnel can view sensitive information
• Firewalls and intrusion detection systems remain active at all times

Please note that no method on the internet is 100% secure. If you notice any suspicious activity, inform our support team immediately.

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366bet uses cookies and similar technologies on the website. Cookies are small text files stored in your browser that confirm your identity on subsequent visits.

6.1 Types of Cookies

• Essential cookies: Strictly necessary for maintaining login status and ensuring security.
• Functional cookies: Used to remember your preferences and settings (such as language or display preferences).
• Analytics cookies: Used to understand how different parts of the site are being used — this helps us improve our services.

You can disable non-essential cookies from your browser settings, though doing so may cause some services to not function properly.

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366bet retains your information according to the following policy:

• All information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
• Financial transaction information may be retained for an extended period for fraud investigation and legal purposes.
• Marketing-related information will be deleted if you withdraw your consent.

After the defined retention period, information is securely destroyed or anonymized.

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As a user of 366bet, you have the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you. Requests submitted via live chat or email will be responded to within the designated timeframe.

8.2 Right to Correction

If there is any inaccuracy in your stored information, you may request a correction. Contact the support team to update details such as your name, contact information, or payment method details.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may be retained for a defined period due to legal obligations or ongoing investigations.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional messages at any time. This preference can be updated through account settings or via the support team.

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366bet believes that responsible gaming and the protection of personal information complement each other. We use information about your gaming activity to implement our responsible gaming policy — such as identifying unusual betting behavior and providing proactive support when needed. Information used for this purpose is never used for commercial ends.

Account creation or use of services by anyone under the age of 21 is strictly prohibited. Age verification information is used solely to enforce this rule.

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366bet does not knowingly collect information from anyone under the age of 18. An age verification process is in place during registration and the minimum age is set at 21. If it is found that a minor's information has been collected by mistake, it will be deleted immediately.

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366bet may update this Privacy Policy from time to time due to business needs or legal changes. If there are significant changes, a notification will be sent to the registered email or mobile number. The date of the most recent update to the policy is noted at the top of the page.

Continued use of 366bet services after a policy change will be considered acceptance of the updated policy. You should therefore revisit this page periodically.

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If you have any questions, concerns, or requests to access information regarding this Privacy Policy, please contact us:

• Live Chat: Use the live chat option directly on the 366bet website, available 24/7
• Email: [email protected]

Our support team provides service in both Bengali and English. You may find answers to most of your questions in the FAQ section. Requests are typically responded to within 24 hours.